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Q1. What is the best way to clean my Eurostone benchtop?
Eurostone requires very little maintenance due to the unique properties of it’s composition. For everyday cleaning of your Eurostone bench top we recommend wiping the surface with warm soapy water (a mild detergent) and a damp cloth or use our unique formulation of specialised Eurostone bench top cleaner.

The best way to clean granite or engineered stone (especially black) is to use a Eurostone multipurpose microfibre cleaning cloth
Other microfibre cloths on the market don't give the same result.
The trick is to only use with water (not spray and wipe). Make sure the cloth is only damp not wet so the surface dry’s quickly with no streaks. If your cloth is too wet the bench top surface will need to be dried down which leaves un-wanted streak marks.
Q2. Possible causes for stone to crack when cutting (See images attached)
See image here.

Please note some of the possibilities that may cause engineered stone to crack whilst cutting.

  • Ensure that if using a new blade that this has been bedded in and the diamond tipped teeth on the cutting face have been exposed (this can be carried out by running the saw blade fast through a thick piece of Granite)
  • Please ensure you are cutting the stone at the correct speed (this would cover the correct cutting speed for the Blade and also the correct cutting speed for the Material) always consult your blade company and Stone supplier for more detailed information
  • When cutting Mitres, we suggest that the pieces are but cut straight first and then the mitre is cut second
  • Always ensure the saw bed is free from any debris, as this can cause vibration and allow the sheet to move putting undue stresses on the stone being cut

For more information contact your Heritage Hardware sales rep to discuss this further.
Q3. Why is there black specs in white Eurostone® colours?

Your Eurostone® bench top is one of a kind, due to quartz being a natural element each bench top will be unique, and as such there may be a variance in the sample you receive. We recommend viewing current stock so your colour expectations are met.

Black specs
Because our engineered stone is 94% quartz, cured with resin it will show irregular stone particles, this is the beauty of the product. When compared to man made or synthetic products, which are consistent in colour you may notice black specs in white stone, this is because quartz is mined from the earth, and while it is screened and colour graded to move most impurities it is not possible to remove them all without compromising the integrity of the stone.

Q4. How much weight will my Eurostone benchtop hold?
We recommend you refrain from placing excessive weight on your Eurostone bench top. Excessive weight can also have an impact on the underlying cabinet structure.
Q5. Who can fabricate my Eurostone Benchtop?
We have approved fabricators New Zealand wide, to view our approved Eurostone fabricators list click here.
Q6. What is the minimum edge profile?
We recommend that all edges have a minimum of 3-4mm radius on the edges.
Q7. Does Eurostone Chip? – if so what do I do?
Yes this is possible if the surface sustains a severe impact. In some cases, these can be repaired by an Approved Eurostone Fabricator, view our list here.
Q8. I would like my Splashback to be the same as the Benchtop Material is this possible?
Yes. Eurostone can be used as a splashback behind a cooktop, please ensure this meets the standards as found in the New Zealand building code for clearance and tolerances from sources of heat.
Q9. Can Eurostone be used as a splashback behind a sink?
Yes. Due to the nature of Eurostone being totally non absorbent Eurostone is the perfect solution for Splashbacks behind Sink inserts.
Q10. Can Eurostone be used in a wet area?
Yes, Due to the nature of Eurostone being totally non absorbent, Eurostone is the perfect solution for wet area’s, however extreme caution must be taken by the installer to seal all joints properly to ensure moisture is not able to penetrate into the substrate.
Q11. Is Eurostone food Safe?
Yes, Eurostone is a totally food safe surface, as the surface is non porous therefore non-absorbent, bacteria have no way to adhere to the surface and spread.
Q12. Will the Polished surface of the Eurostone dull over time?
No, Eurostone has an incredibly dense and non-porous surface which is machine polished to a hi level, everyday cleaning with a damp cloth will keep your Eurostone surface looking as good as the day it was installed. To avoid dulling the surface's shine, make sure to use a non-abrasive cleaner or for further detailed information on cleaning please refer to the Eurostone Care & Maintenance Guidelines.
Q13. How durable is Eurostone?
Eurostone is resistant to cracks, chips, scratches and stains. However, like most materials, excessive force, high point loads, pressure or heat may cause damage to the surface. Like all surface materials Eurostone should be treated with care.
Q14. Do I have to use a chopping board when cutting on my Eurostone Benchtop?
Yes, we recommend you use a chopping board at all times to ensure your benchtop stays in tip top condition.
Q15. Is my Eurostone Benchtop Heat Resistant?
Eurostone is heat resistant, however we recommend that you use a hot mat to avoid damaging the surface of the Eurostone, high heat can cause thermal shock due to the coolness of the Bench top surface.
Q16. Does my Eurostone Benchtop need to be sealed?
No. Eurostone is non-porous, and you will never have to use a sealer.
Q17. Can Eurostone Quartz Surfaces be used outdoors?
Yes, but not recommended or covered by warranty.
Q18. Will the stone sample I have match the finished kitchen bench top?
The beauty of engineered stone in each batch is unique. The colour and aggregate match will always be superior to marble or granite, but because the base product is natural, each Eurostone® slab colour can vary.
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